Advertising
has moved further and further along the lines of mystery branding and non
sequitur in recent years and this has been under a lot of scrutiny. Last year
Sue Unerman published a story for the Guardian entitled "Do consumers care whether brands tell the truth?"
The article outlined the importance of clarity and a candid approach, "Of
course consumers care about truth. We all do. So the best way to sell stuff to
them is to tell them the truth. Half a century ago David Ogilvy said: "The
consumer is not a moron, she is your wife"."
Unerman
was concerned by the level of detraction from honesty. It could be argued
however that with well established, trusted brands the need to build up trust
isn’t as great as with new and unknown products and services. For example,
Cadbury’s have used non sequitur advertising techniques for years. Examples of
this are the Phil Collins drum playing gorilla and the dancing eyebrows
adverts. The purple colouring is the only clue throughout the advert which does
not even feature its products. Instead fallacy, detached entertainment and
happiness are selling points.
The
other reason why clarity isn’t quite so important for big brands is because
they will have complaints structures and engagement through social media that
will have competent teams running them. On the other side of the fence a lack
of clarity through mystery branding has been heralded as useful by all sizes of
brands. This technique ultimately encourages online interaction and traffic
through curiosity. Examples of this are:
1. QR
Codes on packages and media can deliver clues and challenges. (Clues can
contain information you want the customer to know)
2.
Cross-brand promotions can create bigger engagements around mystery and
increase shopping time
3.
Retail, online and outdoor can interact like a three dimensional tic-tac-toe
game
4.
Physical clues that require a return to the store can increase foot traffic
5.
Mystery involves surprise and there are many ways to deliver the “pop” of
delight when something is revealed or a secret is figured out